Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Itsoles Limited' relationship with you in relation to this website.

The term "Itsoles Limited" or "us" or "we" refers to the owner of the website whose registered office is 7 Axis court, Mallard Way, Riverside Business Park, Swansea Vale, Swansea. SA7 0AJ. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Warranty period on all items: 1yr return to base unless otherwise stated.
To return a faulty item to us within the guarantee period, please contact us first to obtain a returns number. We will then instruct you on how to return the item. You must bear the cost of postage and packaging when sending an item back to us.

All warranty returns are tested by our qualified engineers. If a fault is found then we will offer a repair or replacement. Where this is not possible, we will issue a refund.
If an item is tested and no fault is found then we will request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee calculated by us from the weight of the item.

7 day cancellation period (non-faulty returns)

You are covered by Consumer Protection (Distance Selling) Regulations 2000 when you purchase items from us - this entitles you to return the items to us for a refund. To take advantage of this, you must notify us within 7 days of the day after you receive the goods. This must be in writing (either email or fax is acceptable). Cancellation requests by telephone are not valid and not accepted.

Under the Distance Selling Regulations you are allowed to open the item to inspect the goods, but not use them. Care must be taken to avoid damaging the packaging as you will lose your rights to return the item.

If an item returned under the Distance Selling Regulations has been used, or the packaging is unnecessarily damaged, we reserve the right to refuse the refund and request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee as stated above.

When sending items back, ensure they are well packed and obtain adequate proof/insurance against lost or damaged items. Items must be returned unused and complete with original order number or sales receipt. You must bear the cost of postage and packaging when sending an item back to us.

NB: None of our conditions affect your statutory rights as a consumer